Terms of Service

Introduction

Thank you for choosing Confectionery Canvas, a trade name of Monavaz LLC. These Terms of Service (“Terms”) govern your access to and use of our website (confectionerycanvas.com and associated Sites) and the purchase of our baked goods and confectionery products (the “Products”). For the purposes of these Terms, “Monavaz,” “we,” “us,” or “our” refers to Monavaz LLC, including its subsidiaries, affiliates, directors, officers, employees, and agents.

By placing an order or using our Sites, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy, which are incorporated by reference. You affirm that you are of legal age to enter into these Terms, or if not, that you have obtained parental or guardian consent.

These Terms contain a mandatory Arbitration Provision that requires the use of arbitration on an individual basis to resolve disputes, as further detailed below.

These Terms shall be governed and construed in accordance with the laws of the State of Ohio. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

If you have any questions about these Terms of Service, please contact us at help@confectionerycanvas.com.

Orders & Food Safety

• Allergy Notice Our products are prepared in a kitchen that handles nuts, gluten, dairy, and other allergens. It is your responsibility to notify us of any allergies prior to ordering. We cannot guarantee a 100% allergen-free environment.
• Accuracy You are responsible for providing correct pickup/delivery dates and contact information. For custom orders, details must be finalized at the time of deposit.
• Perishability Once a product has been picked up or delivered, Confectionery Canvas is not responsible for damage caused by improper storage, heat, or handling.
• Legal Compliance Complying with all applicable laws and regulations related to your website or app and its content.

Payments

Full payment is required for online purchases. For custom event orders, a deposit may be required as outlined in your specific quote. Due to the perishable and custom nature of our bakery items, cancellations made within 48 hours of the scheduled fulfillment date may not be eligible for a refund.

Monavaz will charge your designated payment method according to the agreed-upon payment schedule. If your primary payment method fails, you authorize us to charge other payment methods on file. You remain responsible for any unpaid amounts. We may update your payment information according to information provided by payment networks or financial institutions.

Advertisements and coupons are valid at Monavaz’s sole discretion.

Intellectual Property

Monavaz retains ownership of all designs, photography, and “Confectionery Canvas” branding. You may not use our product photos or custom design concepts for commercial purposes without written consent.

Disclaimer of Warranties

Products are provided “as is” and “as available” and are without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. While we strive for perfection, slight variations in color and design are natural in handcrafted baked goods. We do not warrant that our products will meet specific aesthetic expectations beyond the agreed-upon design brief.

Limitation of Liability

To the fullest extent permitted by law, Monavaz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Sites or Services. Our total liability for any direct damages shall not exceed the total amount paid by you for the specific Services in question.

This limitation does not apply to death or personal injury caused by our negligence, fraud, or gross negligence.

Indemnification

You agree to indemnify and hold harmless Monavaz and its affiliates from any claims, liabilities, expenses, and damages, including attorney’s fees, arising from your use of the Products, your violation of these Terms, or your infringement of any third-party rights, including intellectual property rights related to content you provide to us.

Disputes & Arbitration

Except for small claims court matters and intellectual property infringement claims, any disputes arising from or related to these Terms or your relationship with Monavaz shall be resolved through binding arbitration. You waive your right to sue in court and have a jury trial. Arbitration will be conducted on an individual basis only; class actions and class arbitrations are not permitted.

If any provision of this arbitration clause is found unenforceable, the remaining parts will still apply.

Changes to These Terms

Monavaz reserves the right to modify these Terms at any time. Continued use of the Site or placing new orders constitutes acceptance of the updated Terms.